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Tennessee BlueCross technical issue causes delivery of outdated letters

From News 12: BlueCross BlueShield is informing their members of a recent technical issue. The company accidentally sent old letters to more than 2,000 members, some of which had outdated addresses.


The company explained that “during a system update, starting on May 28, 2023, the company’s letter-mailing system mistakenly reprinted and remailed some letters already sent to members between 2019 and 2021.” They said these letters were sent to the correct members. However, letters could have gone to the wrong address if members have since moved.


They said this issue affected 2,688 BlueCross members in Tennessee.


BlueCross BlueShield said they realized the incident happened on June 5 and started notifying members.


They say the letters did not include sensitive information like social security numbers or bank account information.


But the letters may have included this type of information:

  • Customer names,
  • Member IDs,
  • Group numbers,
  • Provider names,
  • Claim numbers,
  • Dates of service,
  • Plan names.


They say the letters could have also included eligibility information, including coverage type, premium and copay amounts, enrollment dates and application ID numbers.


To help resolve issues this may have caused, BlueCross is offering affected members credit monitoring services.


The Tennessee company is not aware of any misuse of incorrectly distributed information.


To learn more, contact the BlueCross Privacy Office at 1-888-455-3824 or by email at privacy_office@BCBST.com.